Having Trouble Logging In

If you're having trouble logging in to Site App Pro, here are some of the most common error messages and how to fix them.

Error 1: "Email is incorrect - you may have entered the incorrect email, or that user no longer exists. Try contacting your manager or admin."

What it means: The email address you entered is not registered in our system.

How to fix it:

1. First, double-check that you have spelled your email address correctly (e.g., check for typos like ".con" instead of ".com").
2. If the email is correct, check with your manager or administrator to ensure your user account is still active and has not been deleted. They may need to re-add you as a user.

Error 2: "Password is incorrect - you have entered your password incorrectly, try again or click ‘Forgot Password’."

What it means: The password you entered is incorrect.

How to fix it:

1. Double-check your password for any typos. Remember that passwords are case-sensitive.
2. If you have recently requested a password reset, this message may appear if you have not yet clicked the link in the password reset email. Please check your inbox for the reset link.

Error 3: "Not a valid email address"

What it means: The email address you entered is not in a recognised email format.

How to fix it:

• This is almost always a typo. Check your email address for missing "@" symbols or periods (e.g., "example.com" instead of "example@email.com").

If you have read this article and are still having trouble logging in, please reach out to our Support Team at support@siteapppro.com for more help.