Completing Forms Offline

If you are out of range or don't have an Internet connection you can still complete forms in the Site App Pro Tablet/Phone App

Use Site App Pro offline when working in remote areas or out of network. Offline mode will kick in automatically when you are working with no connection on your Mobile/Tablet device. 

In this Article

Note: To use offline mode, you must already be logged into the App. It's always great to check the app is logged in before you move into remote areas as system updates on your device could log you out of the app. 

Working on Offline Mode

Your device will automatically switch to offline mode when it can't get a strong enough connection. 

When completing forms offline, it will store them locally on the device. They will then be uploaded to the Admin Console when you have a network connection. You will see if your form is online or offline by the icon in the top right corner: 

  • Online | White Wifi Icon
  • Offline | Red Triangle
  • Forms Stored Offline | Numbers accumulating next to the red triangle or wifi icon. The numbers represent how many forms are stored offline. 

Uploading Forms Offline

Once you are back in connection your forms will automatically be uploaded to the server, updating your Dashboard on your Administration Console. Depending on your device you will need to have the App open in the foreground to upload these forms. 

It's important to stay logged in to the App when you have forms stored offline. If you log out you will lose the forms that are stored to your device. 

If your tablet/phone reconnects to the Internet and Site App Pro starts to upload the stored offline Forms and the connection is interrupted again, then the app keeps the forms locally and tries again later. If you want it to try again immediately you can click on the red triangle/form count and it will try to upload the completed forms.

Note: Offline Mode is only available in the Site App Pro mobile application. Form completion is the only feature available for offline mode; if you want to add staff or view resources or older completed forms you will need to find a connection. 

Troubleshooting Offline Mode

If you find you are having trouble with offline mode then have a read of some FAQ's below: 

  • Struggling with 3G Mode?

    3G connection can be really weak. Your device may say that it has 3G connection but it may not be strong enough to successfully send forms to the Admin Console. If you are having trouble with 3G mode, then you can set your phone to recognise 3G as offline. 

    That way you have more control over the environment you are working in. To change this: 

    1. Go to the Menu by clicking the three lines in the top left corner
    2. Go to Settings
    3. Untick the Allow 3G Connection field 
  • I'm online but my forms haven't been uploaded 

    If you find your forms haven't uploaded but you are back with a good network connection, then open the app and click the Wifi icon. This should nudge your device to upload these forms.
  • My device shows I have forms stored offline, but they won't upload

    If you are stuck with offline mode, don't logout of the app. Contact and we can help troubleshoot with you. 

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