Adding a Photo to your Form

Want to show a particular hazard? Need a photo of an incident? You can upload and take photos within a Form. 

In this Article

Attach a photo to a question

Every question type has the ability to attach a photo, this feature will appear automatically as soon as the question is answered on your Mobile App. 

To do this:

  1. Open a form on the Mobile App 
  2. Answer the question 
  3. Click the photo icon (make sure you've allowed the app access to your camera in your mobile settings) 

If you don't see the photo icon appear, then you may need to click on the question to expand it. This should open a new page with the photo icon appearing. 

Set required photos 

You may require a photo to be taken in your form. You can set up required images in a form using the form builder and the Add Image question type. 

You can add the image answer type to a form by: 

  1. Log in to the Admin Console (Web) 
  2. Go to Forms 
  3. Edit the form you want to add photos to by clicking the pencil icon 
  4. Click the Question icon 
  5. Change the Answer Type to Image 
  6. Click the required toggle to make sure it's a required question
  7. SAVE 


Troubleshooting: Unable to Upload Images


Are you trying to add a photo to a form, but tapping the "Load from Library" or "Take Photo" buttons doesn't do anything?

This almost always means the app does not have the correct permissions to access your device's camera or photo gallery. In order to take or upload photos, Site App Pro requires your permission to access these features.


Here are two ways to fix this.

Solution 1: The Easiest Fix (Reinstall the App)


The simplest way to reset your permissions is to reinstall the app.

  1. Sync Your Data: Before deleting the app, make sure you are connected to the internet (Wi-Fi or mobile data) and that all your pending forms have been synced.
  2. Delete the Site App Pro app from your device.
  3. Reinstall the app from the App Store or Google Play Store.
  4. Log in to your account.
  5. The next time you try to add an image, the app will ask for permission to access your Camera and Photos. Ensure you select "Allow" or "Allow Access to All Photos".

Solution 2: Manually Reset Your Permissions


If you prefer not to reinstall the app, you can change the permissions directly in your phone's settings.


For iPhone:


  1. Open the "Settings" app on your iPhone.
  2. Scroll all the way down until you find the list of your apps.
  3. Tap on "Site App Pro".
  4. You will see a list of permissions.
  5. Tap on "Photos" and ensure it is set to "All Photos" or "Read and Write".
  6. Go back and tap on "Camera" and ensure the toggle is switched ON (green).

[Image showing the iPhone settings page for the Site App Pro app]


For Android:


(Note: These steps may vary slightly depending on your phone model)

  1. Open the "Settings" app on your Android device.
  2. Tap on "Apps" or "Apps & notifications".
  3. Find and tap on "Site App Pro" (you may need to tap "See all apps").
  4. Tap on "Permissions".
  5. Tap on "Camera" and select "Allow only while using the app".
  6. Go back and tap on "Photos and videos" (or "Storage") and ensure it is set to "Allow".

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