What are User Notifications?
User notifications keep you informed about important activity across your sites in real time. We recommend enabling notifications primarily for Admin and Manager Access Levels to ensure efficient oversight without overwhelming your wider team.
Available Notification Types
You can enable notifications for the following events:
Blue Notes (Form Alerts)
Completed Troubleshooting Forms
Equipment Value Out of Bounds
Equipment Maintenance Task Created
Certificate Expiry
Task Assigned to You (highly recommended)
Corrective Action Status Update
Delivery Methods:
Notifications are sent to the staff member's registered email address.
Note: If a notification isn't coming through, ask the staff member to check their spam or junk folder first.
Push Notifications
Push notifications are delivered via the Site App Pro mobile app. The staff member must have the app downloaded and be logged in to receive them.
Important: Push notifications are only sent to the most recent device the staff member logged into. For example, if they log in on a desktop and then on their phone, notifications will only be delivered to their phone.
Setting Up Notifications for a Staff Member
Log into your Admin Console
Navigate to Teams & Users
Select the relevant staff member to open their profile
Select the Details tab
Scroll down to the User Notifications section
Select your preferred notification types and delivery method
Note: These changes save automatically. No need to press any SAVE button