Forgotten your password? Follow the steps below.
To Reset your Password:
Go to the Site App Pro login page (Mobile App or Admin Console)
At the bottom of the black box, click "Forgot Password?".
Enter the email address that your account is linked to.
Check your email. You will receive a no-reply email from "[email protected]" with a link to reset your password.
If it does not show in your normal inbox check your Spam
Follow the instructions on the reset password page.
To Reset Someone Else's Password:
Method 1 (send someone a password reset email)
Log into the Admin Console
Navigate to Team & Users
Find the Person in the list and click on them (this opens their profile)
From within their profile, select the three dots in the top right-hand corner
In the dropdown, select "Reset Password"
This also sends them the same Password reset link.
Note: The password reset link will expire within 2 hours. If you do not use it within this time you will need to send yourself another with the process above.
If you can't find the email in your spam, please reach out to [email protected] for some help.
Method 2 (delete and recreate their profile):
This method allows your to set their password manually.
Go to Teams & Users
Find their profile in the list
Click the three dots
Select Delete > Confirm the deletion
Click More Filters
Select the Show deleted profiles option > Apply
Click the three dots on the person's profile > Restore
Open the profile
Click the three dots > Add User login
Enter their login details and set a new password
Save
The new password is set manually.
Note: this method does not work if someone has access to multiple accounts (switch users) in Site App Pro. They would need to be deleted from every account before you can manually reset the password. Use the forgot password button instead.
Switch Users - How passwords work for people with multiple accounts
Your password is linked to the email address you use to log in, not to any single account. If you have access to multiple accounts under the same email address, we call this being a Switch User — you can switch between the different accounts without needing a separate password for each.
Because your password is shared across all linked accounts, you only ever have one password to remember, no matter how many accounts you switch between.
To reset your password, the easiest way is to use the "Forgot password" button. This updates your password across every linked account at once.