Completing Forms
Q. Why is it not letting me save and complete a form?
A. When filling out a form, certain fields are mandatory and are marked with a * symbol. If you attempt to save the form without filling in all required fields, you will see a Pause Icon next to it. This indicates the form is incomplete or saved as a draft. You can tap it again later to finish filling it out.
Q. How do I add a photo to a Yes/No question?
A. Questions like Yes/No, OK/NA, and Multichoice are designed to close immediately after you answer to speed up the form. To add a photo, simply tap on the question again after you've answered it. The question will re-open, and the photo icon will be in the bottom-left corner.
App & Offline Use
Q. Will Site App Pro work without a network connection (offline)?
A. Yes, but the key is to make sure you log in to the app while you still have a Wi-Fi or mobile data connection. After that, you can work offline, and the app will store your completed forms on the device and upload them automatically when you're back online.
Q. How many Completed Forms can I view from the App?
A. You can view up to 12 months' worth of your completed forms from the "Saved Forms" tab on the mobile app.
Q. Can I fill out forms from the Admin Console (computer login)?
A. No. Forms are designed to be completed only on the mobile application. The Admin Console is used to view the details of completed forms in the Dashboard Activity Stream and the Reports section, but you cannot complete or edit forms from the web.
Account & Password
Q. How do I reset my password?
Open the Admin Console / Or Mobile App
Click the "Forgot Password?" button
Input your Login email and follow the prompts
Q. How do I delete my account?
A. To delete your account, you have two options:
Send an email to our support team - [email protected]
Use your mobile app: Tap the Support button in the menu, then tap the "Delete Account" button and complete the short form. Our support team will handle the rest.