If you're not receiving emails from us at "[email protected]," the most common cause for this error is that you have not whitelisted our email address. This means that our emails are being quarantined in your email servers and not reaching your inbox.
What is Whitelisting?
Whitelisting is the process of adding an email address or domain to a list of approved senders. This ensures that emails from that sender are not mistakenly marked as spam or quarantined in your email servers. Whitelisting is important for ensuring that you receive important emails from trusted senders, like us at Site App Pro.
How to Whitelist our Email Address
The process of whitelisting our email addresses may differ depending on your email service provider. Here are some general steps you can follow:
Log in to your email account
Go to your inbox or spam folder
Find an email from "[email protected]"
Add the email address to your contacts or address book
Add the email address to your approved senders or whitelist
Save
If you're not sure how to whitelist an email address with your email service provider, check their support documentation or contact their customer support team for assistance.
Other Tips for Troubleshooting Email Delivery
If whitelisting our email address doesn't solve the problem, there may be other issues with your email account or server. Here are some other tips for troubleshooting email delivery:
Check your spam folder or quarantine folder for our emails
Check your email filters and rules to ensure they're not blocking our emails
Make sure your email account has enough storage space to receive new emails
Try accessing your email account from a different device or internet connection
Contact your email service provider's customer support team for assistance
Still, having trouble? Contact our customer support team at [email protected] for extra help.