Account access issues in Site App Pro can arise due to billing problems or user management constraints. This article provides troubleshooting guidance for common cases, such as account reinstatement after billing issues and resolving venue visibility challenges when managing multiple accounts.
Overview of Account Access Issues
There are two primary situations that may restrict your access:
Billing Concerns: - Missing or outdated payment methods can result in account suspension. - Outstanding payments must be cleared to regain access.
User or Admin Management: - If you are not added as a user/admin to a specific account or venue, you won’t see it listed in your admin console.
Billing and Payment Concerns
If your account access has been disabled due to billing issues, follow these steps:
Update the Billing Information: - Log into your Site App Pro account and navigate to the billing section. - Update your payment method with a valid credit/debit card.
Clear Outstanding Payments: - Review your account balance for overdue payments. - Process the pending invoice(s) to clear the dues.
Once the payment is cleared, your account access should automatically be reinstated. If issues persist, contact Site App Pro's support team for further assistance. (Site App Pro)
Resolving Venue Visibility Issues
If a venue or account is not visible in your list, it likely means you have not been granted the necessary permissions. Here’s how to resolve this:
Request Admin/User Access: - Contact the administrator of the venue/account and request them to add your email as a user or admin.
Confirm Your Access: - Once added, log out and then back into your Site App Pro account.
Use Account Switching: - Navigate to the Admin Console to view and switch between venues.
This process should ensure all associated venues are visible and manageable under your account.
Additional Troubleshooting Tips
Always ensure that your contact email matches the one registered with the associated venue or account.
If you suspect any technical issues, try clearing your browser cache or cookies and attempt to log in again.
By resolving billing and user management issues, you can ensure uninterrupted access to your Site App Pro account and associated venues.