For: Admins and Managers
Fix missed or incorrect check-ins and check-outs from a person's Check In Log. You can edit times and sites, add a missing entry, check out an open session, or delete an entry. Every change is recorded with a reason, so there is a clear history.
Who can edit time logs
Admins and Managers can edit time logs for the people they can see
Staff can only edit their own entries, and only when Allow workers to edit their check in forms in the app is turned on (see below)
Users with the Supplier access level can edit entries for staff linked to their supplier
External Verifiers and read-only users can view time logs but not change them
Open a person's time log
Log into the Admin Console
Go to Teams & Users
Click the person in the list
Open the Check In Log tab
Note: Each entry has a three-dot menu with Details, Edit, Add entry, Check out and Delete.
Edit an entry
Open the person's Check In Log tab
Click the three dots on the entry
Click Edit
Change the Site, check in time or check out time
Select a Reason for edit
If you chose Custom, type a note (up to 300 characters)
Click Save
The reason options are Forgot to check out, Checked out late, Forgot to check in, Checked in late and Custom. The popup shows the new time logged next to the previous time logged as you change the times.
Note: You can't edit an entry that is still open. Check it out first, then edit it. An entry can't be longer than 24 hours, and it can't overlap another entry for the same person.
Add a missing entry
Open the person's Check In Log tab
Click the three dots on any entry
Click Add entry
Select the Site
Enter the check in date and time
Enter the check out date and time
Select a Reason for manual time log entry
If you chose Custom, type a note (up to 300 characters)
Click Save
Tip: To add an entry for a day with no check-ins, click the empty day in the log.
Note: Added entries need both a check in and a check out time, and no location distance is recorded for them.
Check out an open session
Open the person's Check In Log tab
Click the three dots on the open entry
Click Check out
Enter the check out date and time
Select a reason
Click Save
Check out is only available for entries that are still open.
Delete an entry
Open the person's Check In Log tab
Click the three dots on the entry
Click Delete
Type Delete to confirm
Click Delete
Important: The entry is removed from the log and from totals. To correct a wrong time instead, edit the entry.
See what has changed
A purple marker shows an entry that has been edited or added manually
A distance warning icon shows when the person checked in or out more than 1,000 m from the site
Click Details to see the site, distances, hours logged, previous and new times, the reason, who last modified the entry and who created it
Click View form in the details to open the underlying check-in form
Edit time logs on mobile
Admins and Managers can also manage entries from the mobile app. Mobile needs an online connection.
Open the person's time log in the mobile app
Tap the entry (or tap a bar in the chart to jump to that day)
Choose Details, Edit, Add entry, Check out or Delete
Complete the sheet
Tap Save
The same rules apply as on web: a reason is required, open entries must be checked out before editing, and overlapping entries are rejected.
Let workers edit their own times
Log into the Admin Console
Go to My Business
Click Settings
Open Check In
Tick Allow workers to edit their check in forms in the app
Click Save
A worker can only edit their own entries. Admins and Managers can still edit anyone's.
Troubleshooting
Edit is greyed out
The entry is still open. Use Check out first, then edit it.
I can't save my change
The times overlap another entry for the same person, the entry is longer than 24 hours, or the check out is before the check in. Adjust the times and try again.
I can't see the edit options
Your access level can view time logs but not change them. Ask an Admin to make the change.