Troubleshooting Email Delivery: Tips and Tricks for Staying Connected
If you're not receiving emails from us at "noreply@my.siteapppro.com," the most common cause for this error is that you have not whitelisted our email address. This means that our emails are being quarantined in your email servers and not reaching your inbox.
What is Whitelisting?
Whitelisting is the process of adding an email address or domain to a list of approved senders. This ensures that emails from that sender are not mistakenly marked as spam or quarantined in your email servers. Whitelisting is important for ensuring that you receive important emails from trusted senders, like us at Site App Pro.
How to Whitelist our Email Address
The process of whitelisting our email addresses may differ depending on your email service provider. Here are some general steps you can follow:
- Log in to your email account
- Go to your inbox or spam folder
- Find an email from "noreply@my.siteapppro.com"
- Add the email address to your contacts or address book
- Add the email address to your approved senders or whitelist
- Save
If you're not sure how to whitelist an email address with your email service provider, check their support documentation or contact their customer support team for assistance.
Other Tips for Troubleshooting Email Delivery
If whitelisting our email address doesn't solve the problem, there may be other issues with your email account or server. Here are some other tips for troubleshooting email delivery:
- Check your spam folder or quarantine folder for our emails
- Check your email filters and rules to ensure they're not blocking our emails
- Make sure your email account has enough storage space to receive new emails
- Try accessing your email account from a different device or internet connection
- Contact your email service provider's customer support team for assistance
Still, having trouble? Contact our customer support team at support@siteapppro.com for extra help.